Terms of service

Last updated: October 2026

Welcome to Stencil Barn. These Terms of Service apply when you browse our website or purchase something from our online store.

By using our website or placing an order, you agree to these terms.

1. About Stencil Barn

Stencil Barn is a South African business based in Durban, KwaZulu-Natal.

Email: info@stencilbarn.co.za

Telephone: +27 65 5130 860

Please contact us if you require our registered business name, registration number and physical address. 

2. Our products

Stencil Barn creates reusable large-format wall stencils and trims for decorative use. We do our best to make our product photographs, descriptions and colours as accurate as possible. Colours can, however, appear slightly different depending on your screen, device and display settings. 

Our stencils are reusable, but their lifespan depends on how they are used, cleaned and stored.

Please follow the application and care instructions supplied with your stencil.

A little note on our imagery

We sometimes use AI to help us create mockups of our stencils in different spaces. These images are there to give you an idea of how a pattern might look on a wall, rather than being an exact photograph of the finished result. Colours, scale, lighting and application may vary in real life - as they tend to do when you're actually holding the paint roller. We always aim to represent our designs as accurately as possible, and the stencil you receive will match the design shown in the product listing.

3. Using our stencils

Stencil Barn stencils are designed to make decorating your space easier, but the finished result will depend on the surface, paint, preparation and application technique. We strongly recommend testing your stencil and paint combination on a small, inconspicuous area before starting your project.

Stencil Barn cannot accept responsibility for damage to walls, furniture or other surfaces resulting from incorrect application, unsuitable paint, unsuitable surfaces, poor preparation or misuse of a product.

4. Orders

When you place an order through our website, you are offering to purchase the products in your cart. Once payment has been successfully received, we'll send you an order confirmation. If there is a problem with your order — for example, an incorrect price, payment issue or stock availability problem — we'll contact you as soon as possible. If we're unable to fulfil your order, we'll arrange an appropriate refund.

5. Prices

All prices are displayed in South African Rand (ZAR). We reserve the right to change prices and promotions at any time. Any price change will not affect an order that has already been placed and paid for. 

6. Payment

Payment is required in full when you place your order. We accept the payment methods made available through our online checkout. Your order will only be processed once payment has been successfully received.

7. Custom designs

We offer custom stencil designs by arrangement. Custom work may involve an additional design fee, which will be agreed before work begins. We'll provide a design for your approval before production. Once a custom design has been approved, changes requested by the customer may incur additional design fees. Custom and personalised products may not be eligible for cancellation or return due to change of mind where the applicable statutory exclusion applies. This does not affect your rights regarding defective or incorrectly supplied products.

8. Intellectual property

All Stencil Barn designs, artwork, illustrations, photographs, logos, branding and website content belong to Stencil Barn or their respective owners. Purchasing a stencil does not transfer ownership or copyright of the underlying design. Unless we have given you written permission, our designs may not be:

  • copied or reproduced;
  • traced or digitised;
  • resold as stencil designs;
  • used to manufacture competing products; or
  • reproduced commercially. 

You are, of course, welcome to use your Stencil Barn stencil to make your own beautiful walls. That's rather the point.

9. Promotions and discounts

Promotional codes and discounts are subject to the terms communicated with the relevant promotion. Unless otherwise stated, promotional codes cannot be combined. We reserve the right to withdraw or amend a promotion where necessary.

10. Gift vouchers

Gift vouchers may be redeemed against products available through the Stencil Barn online store.

Gift vouchers:

  • cannot be exchanged for cash;
  • cannot be used to purchase another gift voucher; and
  • may not be replaced if lost or stolen unless we are able to verify the original purchase.

11. Website availability

We do our best to keep our website accurate, functional and available, but we can't promise that it will always be completely free from errors, interruptions or technical issues. We may update product information, pricing, availability and website content from time to time.

12. Consumer rights

Nothing in these Terms of Service is intended to exclude, restrict or limit any consumer right or protection that cannot legally be excluded under South African law. Your rights under applicable South African consumer protection legislation continue to apply.

13. Complaints

If something hasn't gone according to plan, please give us the opportunity to put it right.

Contact us at: info@stencilbarn.co.za 

Please include your order number and as much information as possible about the issue.

We'll review your complaint and work with you towards a reasonable resolution.

14. Governing law

These Terms of Service are governed by the laws of the Republic of South Africa.