Shipping policy

Last updated: October 2026

We're based in Durban, South Africa, and currently deliver to addresses within South Africa.

Processing your order

Once your order has been placed and payment has been received, we'll get it ready for its journey to you. Orders are generally processed within 3-5 business days. 

During launches, promotions, sales and particularly busy periods, processing may take a little longer. If there's a significant delay with your order, we'll let you know.

Delivery

Once your order has been dispatched, delivery generally takes:

Major centres: [2–4 business days]
Regional areas: [3–5 business days]
Remote areas: [5–7 business days]

These are estimated delivery times and are not guaranteed. 

Your actual delivery time may vary depending on your location, courier capacity and circumstances outside our control.

Delivery fees

Delivery charges are calculated at checkout based on your delivery address and order. From time to time, we may offer free delivery promotions. Any applicable terms will be clearly communicated at the time.

Your delivery address

Please double-check your address before placing your order. If an incorrect or incomplete address is provided and your parcel cannot be delivered, additional delivery charges may apply if the parcel needs to be redirected or sent again. We can't be held responsible for delays caused by an incorrect delivery address supplied at checkout. 

Tracking

Once your order has been dispatched, we'll send you tracking information where this is provided by our courier. You can use this to follow your parcel's journey.

Delayed or lost parcels

Occasionally, couriers take a little longer than expected. If your parcel hasn't arrived within a reasonable period after the estimated delivery window, please contact us at info@stencilbarn.co.za  with your order number. We'll investigate the delivery with the courier and help get things moving.

Damaged parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible. More information can be found in our Refund & Returns Policy.

International delivery

We currently only deliver within South Africa. International delivery isn't available just yet, but we're working on it.